Privacy Policy
Queuing.it Ltd
Last updated: 7 February 2026
1. Introduction
This Privacy Policy explains how Queuing.it Ltd ("Queuing.it", "we", "our", or "us") collects, uses, and protects personal data when you use our website and services.
We are committed to protecting your privacy and complying with the UK GDPR and the Data Protection Act 2018.
2. Who We Are
Queuing.it Ltd is a company registered in the United Kingdom.
For the purposes of data protection law:
- We act as a data controller for our own business users
- We act as a data processor for customer data processed on behalf of businesses
3. Personal Data We Collect
We may collect the following categories of personal data:
- Name
- Email address
- Business name
- Phone number
- Login and account details
- IP address and device information
- Usage and analytics data
4. How We Use Personal Data
We use personal data to:
- Provide and operate the Service
- Create and manage user accounts
- Send service-related communications
- Provide customer support
- Improve and secure the Service
- Comply with legal obligations
5. Legal Basis for Processing
We process personal data under the following legal bases:
- Performance of a contract
- Legitimate interests
- Legal obligations
- Consent (where required)
6. Customer Data Processed on Behalf of Businesses
When businesses use our Service to manage queues, they may collect personal data from their customers (e.g. name and phone number).
In these cases:
- The business is the data controller
- Queuing.it is the data processor
Businesses are responsible for obtaining consent and providing privacy information to their customers.
7. SMS & WhatsApp Messaging
The Service may send notifications via SMS, WhatsApp, or similar messaging services where users have opted in.
Messaging services are provided by third-party providers and may involve processing data outside the UK.
Queuing.it does not send marketing messages to customers of businesses.
8. Data Sharing & Third Parties
We may share personal data with trusted third-party service providers, including:
- Hosting and infrastructure providers
- Messaging providers (SMS / WhatsApp)
- Analytics and monitoring tools
We do not sell personal data.
9. Data Retention
We retain personal data only for as long as necessary to provide the Service and meet legal obligations.
Businesses control how long customer data is retained within their accounts.
10. Data Security
We implement appropriate technical and organisational measures to protect personal data against loss, misuse, and unauthorised access.
11. Your Data Protection Rights
Under UK GDPR, individuals have the right to:
- Access their personal data
- Rectification
- Erasure
- Restriction of processing
- Data portability
- Object to processing
Requests can be made by contacting privacy@queuingit.com.
13. International Data Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Service constitutes acceptance of the updated policy.
15. Contact Us
For all privacy-related enquiries, please contact:
Queuing.it Ltd
privacy@queuingit.com